Return & Replacement Policy

Last Updated: June 2026

At Buymatic.in, customer satisfaction is important to us. Please read our Return & Replacement Policy carefully before placing an order.

1-Day Replacement Policy

We offer a 1-day replacement policy, which means you have 1 day after receiving your order to request a replacement.

Important Policy Conditions

NO RETURNS OR REPLACEMENTS WILL BE ACCEPTED FOR:

• Size-related issues
• Personal preferences or change of mind
• Product expectations or subjective quality concerns

Product dimensions, specifications, and details are clearly mentioned on product pages. Customers are requested to review all information before placing an order.

An unboxing/opening video is mandatory for any replacement request.

Note: Without an unboxing/opening video, no replacement or return request will be accepted under any circumstances.

Eligible Replacement Cases

Replacement requests will only be accepted in the following situations:

• Wrong item received (must be verified through unboxing video)
• Damaged item received (must be verified through unboxing video)
• Defective item received (must be verified through unboxing video)

Non-Eligible Cases

The following situations are not covered under our replacement policy:

• Products damaged, washed, altered, or misused by the customer
• Items returned without original packaging, inserts, or accessories
• Items not in original condition
• Health, hygiene, and personal care products
• Requests made after the 1-day replacement window

Replacement Approval Process

All replacement requests are subject to inspection by our quality team.

Based on the photos, invoice, and unboxing video provided by the customer, our team will determine whether a replacement is warranted. The decision of our quality team shall be final and binding.

To qualify for replacement, the item must be:

• Unused and unworn
• In original condition
• Returned with original packaging and inserts
• Accompanied by a valid unboxing video

Return Shipping Charges

If a return request is exceptionally approved for a size-related issue, a flat return processing fee of ₹120 may be deducted from the refund amount.

Prepaid Orders

If a prepaid order cannot be delivered due to customer unavailability, incorrect address, refusal to accept delivery, or repeated failed delivery attempts, the refund amount will be processed after deducting applicable shipping and handling charges.

Refunds will be issued only to the customer's UPI ID or bank account.

How to Request a Replacement

To initiate a replacement request, please email the following details:

Email: helpcenter48h@gmail.com

• Order Number
• Registered Phone Number
• Photos of the product
• Invoice/Bill Photo
• Complete Unboxing Video
• Description of the issue

Our support team will review your request and provide further instructions if your claim is eligible.

Return Pickup Availability

Return pickup services are dependent on courier partner availability in your area.

If reverse pickup service is unavailable for your pincode, you may be required to self-ship the product to our return address. The replacement will be processed after the returned product is received and successfully inspected.

Damaged or Wrong Product Received

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery and provide:

• Product photographs
• Invoice/Bill photograph
• Complete unboxing video

Requests submitted after the 1-day replacement window may not be accepted.

Refund Policy

Refunds are generally not provided. However, refunds may be issued in exceptional circumstances such as:

• Order lost during transit
• Repeated delivery of incorrect products
• Excessive delivery delays beyond reasonable timelines
• Cases where replacement is not possible

Approved refunds will be processed to the customer's UPI ID or bank account.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

Buymatic.in
Email: helpcenter48h@gmail.com

If more than 15 business days have passed since your replacement or refund was approved, please contact us at helpcenter48h@gmail.com.